FAQS

Our company strives to achieve total customer satisfaction by providing the best products coupled with the best services. We believe that people, knowledge and innovation are the driving forces for achieving our common vision

· Quality Control
Our product testing process is strictly monitored to ensure the best quality for our clients. We inspect every step of production from basic materials to the finished products.

· Inspection and Documentation
Our Quality Control team strictly checks the specifications of the products before delivery to any buyer.

· Shipping
All relevant taxes and shipping costs are to be shouldered by the buyer.

· Minimum Order and Delivery
You can individually buy our products which have no MOQ limited,your sample order are welcome.

· Management and Staff
Our management team works very closely with staff in ensuring the development of quality products.

Service and support

· Guarantees/Warranties/Terms and Conditions
We guarantee our products to be free from manufacturer defects. Liability under this warranty is limited to the replacing of any product found to be defective under normal use.

· Export/Import Processing Support
Redtop committed to delivering quality service, especially with regards to questions about exporting products to your location. CO, Form A and transportation arrangement are offered. Contact us now.

· After Sales Service
Our Customer Service personnel are experienced product specialists who can answer your questions 7 days a week from 9am to 4am. Contact us now.

· Communication
All our staff are able to effectively and professionally communicate through written and verbal skills in both English and Mandarin

Employment and the Workplace

· Equal Employment Opportunity/Nondiscrimination
We believe that all terms and conditions of employment should be based on an individual’s ability to do the job and not on the basis of personal characteristics or beliefs. We provide employees with a working environment free of discrimination, harassment, intimidation or coercion relating directly or indirectly to race, religion, sexual orientation, political opinion or disability.

· Hours of Labour
We maintain reasonable employee work hours based on the limits on regular and overtime hours allowed by local law, or where local law does not limit the hours of work, the regular work week. Overtime, when necessary, is fully compensated according to local law, or at a rate at least equal to the regular hourly compensation rate if there is no legally prescribed premium rate. Employees are permitted reasonable days off (at least one day off in every seven-day period) and leave privileges.

· Health and Safety
We maintain a safe, clean and healthy environment in compliance with all applicable laws and regulations. We provide adequate medical facilities, clean restrooms, reasonable access to potable water, well-lit and ventilated workstations, and protection from hazardous materials or conditions. The same standards of health and safety are applied in any housing we provide for our employees.